Globalisation demands it, and a growing number of Arval’s customers have international requirements in terms of cost controls as well as socially and environmentally responsible action. It was in response to this need that Arval created the International Business Office in 1998. With experts from many different countries, IBO teams work to give major groups consistent resources to implement and track the management of their local fleets in all countries in which they are present. In 2008, full service leasing contracts signed as part of international agreements accounted for 26% of vehicles put on the road by Arval, from a stock of 171,000 managed vehicles.

The IBO focuses on international accounts with a vehicle fleet of at least 500 vehicles.
Its purpose is to: 

• Promote and coordinate multi-country business for global fleet management 
• Ensure a privileged central point of contact within Arval for Global Procurement teams
• Ensure the implementation and management of international contracts
• To be in close contact with Arval’s subsidiaries and with the customer’s head office to ensure local delivery of international programmes
• Coordinate cost optimisation project and improvement programmes with our customers as well as expansion into new countries
• Arval provides local expertise along with corporate steering in order to ensure global efficiency on all centrally agreed decisions.

Grégoire Chové, Group Sales Director: “Through an advice-orientated business approach, we are able to act on strategic issues such as TCO* and the impact a vehicle fleet has on the environment. In 2009, our new structure meant our teams were more available and it further improved the level of customer service.”