1. RETURN YOUR VEHICLE TO ARVAL
• Assessing damage You are coming to an end of your car lease contract tenure and its time to check your vehicle for damage. While returning your car, it must be in the running condition as it was provided at the start of the tenure. During the contract tenure, you need to report the claim (as per the insurance norms) to avoid dehire damage charges. If you wish to make insurance claims, inform Arval one month in advance. E.g. if your car is returning on 1st June, then you should inform Arval on insurance/claim repair no later than 1st -15th May. (Subject to claim approval by insurance company - as per Insurance Regulatory Development Authority: IRDA)
A. Claiming of damage repairs under insurance when the contract is active:
The damage request has to be reported within one working day of the incident taking place with a complete and valid claim form submitted to Arval.
B.Claiming of damage repairs under insurance on or after the vehicle return
All insurance claims must be submitted during the life of the agreement. You are not able to make any damage or insurance claim of the vehicle at the point of return or after you have returned it to Arval (Subject to charges under the terms of lease agreement).
• What is normal Wear and tear?
You will be charged for any damage to the vehicle that is outside of our normal wear and tear policy. Normal wear and tear occurs as a result of usage or ageing.