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Arval for Users

Your users play a key role in cost reductions

Arval offers a unique interface through which your users' vehicles are chosen, managed and serviced. We inform them of their usage via up-to-the-minute digital tools, and help control costs.

One single point of contact

Arval handles all aspects of the leasing contract with the user: the selection and configuration of the vehicle, based on the criteria set out in your company's car policy; vehicle ordering and management; and driver training, including on eco-friendly use and safety. We manage any complaints that come up, make service bookings, and manage accidents in the unfortunate event that they happen.


Keeping users alert and aware

Information is key to a successful relationship between Arval and the users it oversees. As a result, we offer your users a consistent flow of data: via state-of-the-art mobile applications, and access to an online platform that includes an archive of historical data. That way, your users are regularly informed of their usage of the leased vehicle -- and aware of the corresponding costs.


Controlling your running costs

On average, companies using Arval find that their running costs decrease by 10%. How do we do that? Simply by improving your users' behaviour at the wheel. Users are involved as much as possible in the use of their car, and are kept informed about it, too: a quarterly summary compares their damage record, servicing costs, fuel consumption and CO2 emissions with pre-established standards.


Measuring user satisfaction

We like to ensure that the relationship with Arval is beneficial from your users' standpoint. We therefore survey them regularly to find out about the condition of the vehicle they took delivery of and the quality and speed of the service provided to them as clients, at the time of delivery and beyond. And we welcome any recommendations they might have as to improvements in the relationship.