Why leasing with Arval ?
We advise you on a company car policy that matches your organisation’s needs.
We manage your fleet and users
We provide you with all relevant fleet data to make your decision-making process easy
We are committed to delivering on our promises.
Arval: a personalised approach to car leasing
We like to get to know you and your users better. Some think of car leasing as a B2B service. Arval sees it as person-to-person -- or, as our slogan goes, “leasing with a personal touch.”
A single contact who knows your company well
The Account Manager is your single point of contact in all day-to-day aspects of managing your fleet. Whatever the issue – perhaps negotiating the best deals for you or managing the servicing and repairs of your vehicles – you can rely on a professional dedicated to your company, who will forge a close working relationship with you and your users. Arval Account Managers find the right solution for each question in line with the Master Agreement, the Service Level Agreement and your Company Car Policy.
The account team keeps your fleet running smoothly
An Account Team, led by the Account Manager, ensures that you are always at the heart of our activities. The Account Manager, central to the team’s organisation, is your single point of contact. He or she works with an Account Team, made up of operational experts, who book cars in for repairs, arrange replacement vehicles and much more.
We always ensure that we are closer to our clients than other players in the market. This is because our unique structure allows us to leverage all the advantages of being a large operator while giving our clients the benefit of dealing with a small entrepreneurial office. We make sure our interactions never lose that personal touch.
Complaints are an opportunity to improve
We consider every complaint from a client as a gift and an opportunity to improve what we do, and how we do things.
A complaint means that we have not met your expectations and tells us what we have to do better to earn the loyalty of our customers. This is why we keep an open dialogue with you and report complaints KPI to you.
If somebody using our service is dissatisfied, we register the complaint in our dedicated tool and make sure the complaint is acknowledged within 24 hours. Our objective is to solve the issue as immediately as possible, within 3-5 days depending on the issue.
However, to us, it does not end here. We regularly consider trends to see where we can do better on all different levels. Your feedback is our most important input and we investigate and amend our process accordingly. Only when you are satisfied and our process improved, do we consider the issue resolved.
Service Level Agreement: our mission is your satisfaction
Your satisfaction is important to us. That is why we guarantee service tailored to your needs and do regular surveys, to make sure we keep our promise.
With our Service Level Agreement, we draw up guarantees and service standards with you beforehand. Our clients are our best ambassadors and we will always go that extra mile to see that you are happy on a permanent basis.
We set clear processes and service standards so that you know what to expect
We make regular surveys, measure our performance and your level of satisfaction
Every expression of dissatisfaction is a complaint, regardless of the cause
Our commitment means you get what you signed up for